Legal

Complaints Procedure

We aim to give an excellent service. If something has gone wrong, we want to hear about it and put it right.

Who we are

Orbital Law is a trading name of Shoredons Limited (also trading as Shoredons & Co Legal), a company registered in England and Wales with company number 10940471. Our registered office is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. We are authorised and regulated by the Solicitors Regulation Authority (SRA), SRA number 816928.

How to complain

Please write to us at admin@orbital-law.com or 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, or call +44 20 7154 1772. Tell us your name and contact details, what has gone wrong and how you would like us to resolve it. There is no charge for making a complaint.

What happens next

We will:

Acknowledge your complaint in writing within 3 working days.
Investigate it, reviewing the file and speaking with the people involved.
Invite you to discuss the complaint if that would help.
Send you our full written response within 8 weeks of receiving it, explaining our decision and any remedy offered.

The Legal Ombudsman

If you are not satisfied with our response, or we have not resolved your complaint within 8 weeks, you may be able to ask the Legal Ombudsman to look at it. You must normally do this within six months of our final response, and no more than one year from the act or omission, or from when you should reasonably have known about it.

Legal Ombudsman, PO Box 6167, Slough SL1 0EH. Telephone 0300 555 0333. Email enquiries@legalombudsman.org.uk. Website www.legalombudsman.org.uk.

The Ombudsman can usually only help individuals, very small businesses, charities, clubs and trusts below set thresholds.

Professional conduct concerns

If you are concerned about our behaviour, for example dishonesty, discrimination or taking unfair advantage, you can raise it with the Solicitors Regulation Authority at www.sra.org.uk or on 0370 606 2555.

Complaints about our bill

You may also have the right to ask the court to assess our bill under Part III of the Solicitors Act 1974. If that has happened, the Legal Ombudsman may not be able to consider the complaint.

Last updated: 12 November 2026.